Delete Your Siza Account

This is the fastest route, and the deletion begins immediately.

Passengers: open the side menu → Account → Delete account.

Drivers: open the side menu → Profile → Delete account.

You will be asked to confirm. Once confirmed, your account is closed and the erasure described below begins.

If you cannot access the app, or you have already uninstalled it, email us and we will process the request for you.

Email: privacy@sizaride.com

Subject: Account deletion request

Please send this from the email address registered on your Siza account, and include the phone number you signed up with, so we can confirm the request comes from you. If you cannot email from the registered address, we will ask you to verify your identity another way before we proceed — this protects you from someone else deleting your account.

We acknowledge requests within 5 working days and complete them within 30 days.

• Your name, phone number, email address and profile photo
• Your identity and verification documents, including images held with our media provider
• Saved places and travel preferences
• Voice notes and in-trip chat messages you sent
• Support tickets and their attachments
• Your notification and marketing preferences
• For drivers: licence, insurance and vehicle documents, and driver profile data

We cannot delete everything, and we would rather tell you plainly than surprise you.

• Trip and payment records are kept where law requires it. Mauritian and Nigerian tax and financial-record rules oblige us to retain transaction records for a defined period. These records are detached from your identity — they no longer name you.
• Location data attached to completed trips is stripped automatically once a trip passes our retention horizon, whether or not you delete your account.
• Records relating to an open safety investigation, dispute, or legal claim are retained until that matter is closed. If this applies to you, we will tell you.
• Aggregated statistics that cannot identify you — trip counts, demand patterns — remain, because no personal data is left in them.

If you have an outstanding balance, an unpaid ride, or money owed to you, we will settle it before closing the account.

Deleting your account is permanent. Your trip history, wallet balance, ratings and any promotional credit are lost, and a new account will not restore them. If you only want to stop receiving messages from us, you can turn off notifications in the app instead — you do not need to delete your account for that.

Email: privacy@sizaride.com

Postal: Siza Technologies Ltd, Mauritius

Our full Privacy Policy explains what we collect and your other rights, including access, correction and objection.